Healthcare service delivery in resource-limited settings such as Uganda is influenced by management factors including management education, training, innovation, networks, and corruption. Despite their critical importance, limited research has examined how these factors influence service delivery across key programs, including Water, Sanitation, and Hygiene (WASH); Immunization; and Neglected Tropical Diseases (NTD). This research addresses this gap by exploring the relationships between these factors, with a focus on the mediating role of innovation and moderating role of networks and corruption.
This research employs a quantitative research design with data collection from 206 healthcare program managers through structured online surveys. AMOS Structural Equation Modeling (SEM) was used to analyze the complex interrelationships among variables.
The findings demonstrate that advanced management education and continuous training significantly enhance the adoption of innovation, which serves as a key mediator, enhancing the effects of education and training on service delivery, while corruption emerges as a substantial barrier. Collaborative networks, although supportive, exhibited limited direct influence on the relationship between management education and service delivery.
This research underscores the importance of investing in management education, training, innovation, and anti-corruption measures to strengthen healthcare delivery systems in Uganda. It offers actionable recommendations for policymakers, healthcare managers, and academic institutions to promote ethical, innovative, and resilient management practices.